Order & Delivery

MY ORDERS

Customers who create an account on our website will have access to their own customer dashboard. This includes order history, order status and tracking details.

Please be aware that you cannot log in with your previous account. You can create a new account here.

The tracking link will be shared in the shipping confirmation e-mail once your order has been shipped.

In some cases the delivery service is not able to deliver your order. This can be because of incorrect address information or other reasons. Once we receive the package back at our warehouse, we will contact you to make a new arrangement.

Please note that when you enter incorrect address details we may incur additional shipping cost for the next shipment.

Delivery time

We generally ship all orders within 1-2 business days. During busy times surrounding events, holidays, or new releases this may vary. The indicative delivery time counts from the day you receive the shipping confirmation email where you can access your personal tracking link. During busy times your delivery may take longer to arrive.

The delivery time is different for each country, please see the full list here.

If you have an account you can check the current status of your order by going to ‘my orders’ in your account dashboard.

DHL Parcel (standard shipping)
DHL Express (express shipping)
PostNL (briefcase packages in the Netherlands only)

Shipping costs will be calculated upon check-out. Possible import taxes are not included.

We sell a few products in the webshop that have a different size. As a result, these products must be shipped separately and cannot be packaged and shipped in combination with other products. For this reason, it is not possible to add other products to your order that contain a product with a different size.