Answers
Yes. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
Please check your spam or junk folder first. If you still cannot find your confirmation email, please contact customer support and include the email address used during checkout.
First of all, apologies for the inconvenience.
If you’ve received the wrong product please file a return request in the return portal here so our team can find a solution.
Non-EU customers: please reach out to us by email first.
No, unfortunately this is not possible.
We cannot change the size, items or other details in an existing order. If your order has not been fulfilled yet, you can cancel it through your customer account or via the cancellation option in your order confirmation email. You can then place a new order with the correct details.
Please check your address details carefully before completing your order. If you notice a mistake after placing your order and it has not been fulfilled yet, you can cancel the order through your customer account or via the cancellation option in your order confirmation email and place a new order with the correct address.
Once your order has been fulfilled, we can no longer change the address details. The package will be sent to the address provided during checkout. In some cases the delivery service may be able to offer additional support once the shipment is on its way.
Yes, as long as your order has not been fulfilled yet. You can cancel your order directly through your customer account or via the cancellation option in your order confirmation email.
Once your order has been fulfilled, it can no longer be cancelled. After receiving your order, you can register a return through our regular return process. Please note that return shipping costs may apply.
Orders are usually processed within 1-2 business days. Delivery times after shipment depend on the destination and shipping method selected at checkout.
For estimated delivery times per country, click here.
Shipping costs depend on the destination, weight of your order and available shipping method. The final shipping cost will be calculated and shown at checkout before you complete your order.
Possible import taxes or duties are not included.
We ship to the following countries:
- Argentina
- Australia
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Colombia
- Cyprus
- Denmark
- Germany
- Ecuador
- Estonia
- Finland
- France
- Greece
- Great Britain
- Honduras
- Hong Kong
- Hungary
- Ireland
- Iceland
- India
- Italy
- Japan
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Austria
- Peru
- Poland
- Portugal
- Romania
- Singapore
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Turkey
- Uruguay
- United Arab Emirates (UAE)
- United States (US)
- South Africa
- Sweden
- Switzerland
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some smaller orders within the Netherlands can be delivered as a letterbox package by PostNL. The available delivery methods for your order will be shown at checkout.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item.
We'll work to resolve the issue for you as quickly as possible.
If you have ordered a wall photo, this item will be freshly printed for you. Please note that for this reason the item will be shipped within 7 - 15 business days.
If you received a faulty or damaged item, please register a return through our return portal using your order number and the email address used during checkout. Select the appropriate return reason and provide the requested information.
Please note: this applies to manufacturing defects or items received damaged. Damage caused by use is not accepted as a faulty item.
If you have not received your package, please reach out to DHL
Parcel or DHL Express using your tracking link to find out about the progress of your package.
DHL Parcel
DHL Express
If you need additional support, please contact our customer support.
You can return eligible online purchases within 30 days after receiving your order. Items must meet the return conditions listed in our return policy.
We do not offer direct exchanges. If you need another size or item, please return the original item and place a new order.
Once your return has arrived at our warehouse, we aim to process it within 14 days. After your return has been approved, the refund will be issued to the original payment method.
Please note that your bank or payment provider may need additional time to process the refund.
Europe returns
In the return portal you can find all available return shipping methods including the cost.
Non-EU
For non-EU customers, please request your local delivery service for the current shipping price.
Please follow the instructions from your chosen method of shipment.
You can follow your shipment via the track & trace link you receive after creating your return. We will send an e-mail once we have a status update on the return process.
That differs per product. We always try to remain original and creative and therefore always come up with new designs. This makes our merchandise exclusive.
You can add a product to your favourites to keep up to date on any re-stocks.
It does sometimes happen that a product becomes unavailable before you have placed your order. This means the last item has just been purchased by someone else and will be automatically deleted from your cart.
In some cases the delivery service is unable to deliver your order. This can happen due to incorrect address information or other delivery related issues.
Once the package is returned to our warehouse, the order will normally be refunded to the original payment method instead of being shipped again.
If you would still like to receive the item after the refund has been processed, a new order can be placed through our webshop.